FAQs for Students

The ARS Office and ARS Testing Center continue to modify operations to match current circumstances and guidance.


Is the ARS office open?

Normal office hours are Monday through Friday, from 8 AM until 5 PM, except when the university is closed for holidays. We will continue to provide remote appointments, however, in person appointments following CDC guidelines including mask use and social distance will also be available. The ARS chat feature continues to remain active on our website. The hours for our live Zoom Chat Room during the Fall 2021 semester will be posted in mid August 2021.

As always, we are available during normal business hours via email at ars@unc.edu. Phone calls to 919-962-8300 may be answered during normal business hours, and voicemails will be returned by the end of business day or early the following business day. 

How do I schedule exams and receive testing accommodations?

Exams must be scheduled using the ARS Hub. Please check your syllabi and schedule all exams at the beginning of the semester, and no later than 5 business days/7 calendar days in advance of the class testing date. If you miss this deadline, you will need to fill out a Non-Standard Scheduling Request Form, but ARS cannot guarantee that we will be able to proctor your exam with accommodations or on the date your test is scheduled with the rest of your class.

I have an appointment with an ARS staff to discuss accommodations. How will I attend?

We will continue to provide remote appointments either via Zoom, Yellow Schedule, or phone, however, in person appointments following CDC guidelines including mask use and social distance will also be available. If you have a scheduled appointment, please watch for an email or text with information and a link for the appointment. If you have a preference please make the request by emailing ars@unc.edu at least a day prior to the meeting.   

How do I know if a class mode of instruction fits my learning style?  

Review the NEW Modes of Instruction: As stated in the email "Tips for Optimizing your Spring Experience at Carolina”, the modes of instruction for the Spring of 2021 will look different than they did in the Fall. Improve your schedule by picking modalities that match your preferred learning style. A detailed breakdown of the new modes can be found here. 

How do I return any equipment I have borrowed from ARS?

If you have borrowed equipment from ARS that needs to be returned (iPads, microphones, laptops, etc.), please e-mail ars@unc.edu so we can send you a return label via FedEx. We are doing this for students who do not plan to come back to campus for the FALL 2021 Semester. All equipment needs to be returned as soon as possible. If you are unable to mail the equipment, please reach out to us as soon as possible to discuss alternative ways for return. Please let us know if you have any additional questions or concerns. We appreciate your understanding and cooperation given the current circumstances.

Will students still receive accommodations?

All accommodations that have been approved will still be in effect. If you are approved for accommodations such as Supplemental Notes, Alternative Text, Audio Notetaker, CART, etc., please visit https://ars.unc.edu/students/request-forms to make those requests using the appropriate form, paying close attention to the advance notice we require. We would appreciate receiving any such requests as soon as possible so that we can get to work on them. Waiting until the start of classes may result in a delay given the volume of requests we receive.

Can I still use my Limited Attendance Adjustment or Deadline Extension requests for online class format?

Reasonable modifications to the structure of the agreements may be needed with the shift to online instruction. Please contact your instructors to discuss any additional barriers presented by changes to the course format. Let ARS know if you need any assistance right away by emailing ars@unc.edu.

I have an in-person class. How can I make sure the classroom fits my physical accessibility needs?

Anyone with physical access concerns in classrooms where you will be participating in person will need to check ConnectCarolina to see where your classes will be meeting. If you have any concerns about your classroom’s accessibility, please contact us as soon as possible at ars@unc.edu, specifying the classroom and class information including meeting days/times. Please pay particular attention to classes scheduled in any of the following General Purpose Classrooms:

  • New East 301
  • New East 305
  • Wilson Library 304
  • Caldwell 103
  • Caldwell 105
  • Caldwell 208
  • Smith 107
  • Davie 301
  • Philips 215 

Additionally, non-traditional classroom space may be used during the Fall 2021 semester. Please pay close attention to those areas and email us at ars@unc.edu with concerns. On the Carolina Together website there is a section called In the Classroom, which includes pertinent information about classroom spaces.

What resources are available for students who are deaf or hard of hearing?

Clear masks are available for connected students through ARS. Please send requests to ars@unc.edu.

The National Deaf Center on Postsecondary Outcomes (NDC) has a team of professionals (nationaldeafcenter.org/team) that can respond to your questions and offer models of successful approaches to the field.

I have LD/ADHD or a disability that impacts my executive functioning skills, and I’m worried about distance learning. What resources are available to me?

The Learning Center provide services to all UNC students. They have also compiled a resource page called Online and Remote Learning: Tips for Students with ADHD that provides great information on keeping routines, study space, setting goals and much more.  There are also many more online tips and guides on their webpage at https://learningcenter.unc.edu.  

What is the CDC Guidance for Handlers of Service and Therapy Animals?

We are still learning about the virus that causes COVID-19, but it appears that the virus can spread from people to animals in some situations.


How can my provider submit documentation?

Documentation can be submitted via email (ars@unc.edu), via fax (919-843-5609), or ARS has a form available on our website HERE.

Can ARS help me with computer issues?

The UNC ITS office is the best resource. The online ticket process is still operational. Also, they have provided a GUIDE for off-campus internet service with potential solutions to help obtain and improve internet access from home if you are experiencing issues. ARS will continue to serve as a resource for students and instructors with questions on how to implement accommodations in a distance learning setting.

What is new in Connect Carolina?

This year instructors were asked to provide additional information on course components, policies and required materials in ConnectCarolina so you know more when you enroll. This means that you may have access to draft syllabi, frequently asked questions, or other helpful documents before FDOC! Instructors may update content if necessary.