CART, ASL Interpreting and Assistive Listening Devices Information, Procedures and Request Form

CART, ASL Interpreting and Assistive Listening Devices Information, Procedures and Request Form

Accessibility Resources and Service (ARS) is committed to ensuring equal access and reasonable accommodation in classes, services, programs, and activities, for students who are deaf or hard of hearing.  Please familiarize with our process and procedures for requesting American Sign Language (ASL) interpreting, Communication Access Real-time Translation (CART) services, and additional information regarding assistive listening devices and captioned videos.  Students requesting these services should already be connected with ARS and have approved accommodations.

CART - Process for Requesting Services

  1. ARS uses an agency to provide CART (Communication Access Real-time Translation) Services. Each semester, students have the responsibility to inform ARS of their new schedules by completing a CART Service Request Form prior to classes beginning or before the Last Day of Late Registration as per the UNC’s Academic Calendar (https://registrar.unc.edu/academic-calendar/).

Absences, Modifying and Canceling CART Requests

  1. It is the responsibility of the recipient of CART services to provide a 24-hour notification, via email to ars@unc.edu and Clare Cawley clare@acscaptions.com, when CART services are not needed for a specific class meeting. Recipients of CART should look at each of their syllabi to determine, in advance, the days needed for service.
  2. If the recipient accrues three (3) or more absences without notifying ARS in advance, we reserve the right to pause services until the recipient can meet with a staff member, or to cancel any future CART services scheduled for the class or event. NOTE- Even if services are missed for one particular class, CART will be paused for the entire class schedule.
  3. When adding, modifying (including any changes to a student’s course schedule) or canceling CART services completely for any class, it is the responsibility of the recipient of CART services to provide a 48-hour notification via email to ars@unc.edu.

Late Arrivals

  1. In the event of tardiness arriving to a class or event more than 15 minutes, please notify ARS office by phone 919 962 8300 or e-mail ars@unc.edu, as well as emailing Clare Cawley at ACS Captions. (clare@acscaptions.com). The CART writer may not be available if notice is not given.
  2. If the provided CART writer is late to your session by 15 minutes or more, please contact ARS and ACS immediately.

After hours/weekends (8-5pm ET)

  1. Should the recipient have a CART emergency after hours, the contact information is as follows: 911@acscaptions.com; 800-335-0911 ext 700.

American Sign Language (ASL) Interpreting - Process for Requesting Services

  1. ARS subcontracts with an ASL Interpreting Service from secondary providers.  Students whom are connected with ARS and receive this accommodation are responsible for requesting an ASL Interpreter, if needed. This request should be made on or before the Last Day of Late Registration as per the UNC’s Academic Calendar (https://registrar.unc.edu/academic-calendar/) by emailing your course schedule to ars@unc.edu.

Late Requests

In case of tardiness to a class or event more than 15 minutes, please notify ARS office by phone or e-mail ars@unc.edu, as well as emailing your interpreter and/or contacting the interpreting agency.

If the provided ASL Interpreter is late to your session by 15 minutes or more, please contact ARS immediately as well as emailing your interpreter and/or contacting the interpreting agency.

Last minute or pass the deadline Sign Language Requests may result in delay, substitutions, or the inability to fulfill the request(s) as most companies required at least 10 business days in advance to locate ASL interpreters for the event.

CART or ASL Interpreting Accommodations for Non-Classroom Activities

Clinicals, Clerkships, Practicums, Externships, Internships, Field Trips etc.

  1.  Accommodations for non-classroom activities should be discussed with your professors at the beginning of each semester. Once given the specific dates and times of the activity, please reach out to ARS. The process to evaluate, design and implement accommodations in these settings need to be done well in advance of the start of the fieldwork and preferably before locations are assigned, since accommodations at these sites can involve a multi-department effort.

Interpreter / CART for University-sponsored activities outside of class

  1. For University –sponsored activities outside of class please contact the EOC office at https://eoc.unc.edu/ or by calling 919-966-3576.

Assistive Listening Devices

  1. Any students with approved accommodations who will need to borrow assistive listening devices from ARS must request this accommodation during the time of their Intake Meeting with an ARS staff member. 
  2. Requests for Assistive Listening Devices made after the Intake Meeting, should be directed to ars@unc.edu. If the equipment is not available and it is determined to be a reasonable accommodation, ARS will need to acquire the device. This may lead to a delay in implementation of accommodation and alternative accommodations will be identified during this timeframe.
  3. The student is responsible for the equipment. If the equipment is lost, destroyed/damaged or stolen, this may result in the student being charged a replacement fee.
  4. The student is responsible to return any technology and/or listening device to ARS upon completion of courses or by the last day of the term in which the equipment was checked out.
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